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ShotPlanner Support

How can we help?

Find the essential steps to set up, synchronize and use ShotPlanner Pro on Web, iOS and Android.

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Getting started

Open ShotPlanner, choose your language, configure your camera and lens, and create your first plan. Labs features are not part of the available workflow.

Account and sign-in

Use the same Google account on Web, iOS and Android. If sign-in fails, confirm the selected account, your connection and that the browser allows the sign-in window.

Web, iOS and Android sync

Gear, plans, checklists and lighting setups synchronize through Firebase. Keep the same account and connection; if a change is missing, reopen the section and check the last edit before duplicating it.

Purchases, subscriptions and restore

Manage the purchase in the store where it was made. To restore, use the same store account and ShotPlanner account. If it is still missing, keep the receipt and note the platform, date and version.

Location, camera and photo permissions

Location supports maps and solar, lunar, astronomical and weather planning. Camera and photos are used only by flows that request them. You can remove permissions in system settings; the related feature will explain that access is required.

Camera and lens setup

Select the real camera body, sensor and lens before calculating. Check focal length, aperture and format. If your gear is not listed, use manual setup and verify the manufacturer specifications.

Calculations and planning

Confirm units, gear and digital or film medium before interpreting a result. Solar position can be planned months ahead; weather appears only within the available forecast range.

Privacy, export and data deletion

Read the privacy policy for the data processed and your options. To request access, export, correction or deletion, use the official contact channel and identify ShotPlanner Pro and the email linked to your account.

Privacy Policy

Troubleshooting

Offline: some queries and sync may not update. Missing permission: open system settings. Unsynced data: verify account, network and last edit. Purchase not restored: confirm the store account and record the exact error.

App version and device

Before requesting help, note the ShotPlanner Pro version, platform, system version, device model or browser, language and exact reproduction steps. Never include passwords or credentials.